{"id":54316,"date":"2025-09-26T09:10:16","date_gmt":"2025-09-26T13:10:16","guid":{"rendered":"https:\/\/www.op360.com\/?p=54316"},"modified":"2025-09-26T10:21:14","modified_gmt":"2025-09-26T14:21:14","slug":"op360-and-8flow-showcase-double-digit-productivity-gains-and-joint-innovation-at-ccw-nashville","status":"publish","type":"post","link":"https:\/\/www.op360.com\/news-and-press\/op360-and-8flow-showcase-double-digit-productivity-gains-and-joint-innovation-at-ccw-nashville\/","title":{"rendered":"OP360 and 8Flow Showcase Double-Digit Productivity Gains and Joint Innovation at CCW Nashville"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"54316\" class=\"elementor elementor-54316\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cdf628d e-flex e-con-boxed e-con e-parent\" data-id=\"cdf628d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7b46107 e-con-full e-flex e-con e-child\" data-id=\"7b46107\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ccf950d elementor-widget elementor-widget-image\" data-id=\"ccf950d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/www.op360.com\/wp-content\/uploads\/2025\/09\/8FLow-blog-1024x683.webp\" class=\"attachment-large size-large wp-image-54317\" alt=\"\" srcset=\"https:\/\/www.op360.com\/wp-content\/uploads\/2025\/09\/8FLow-blog-1024x683.webp 1024w, https:\/\/www.op360.com\/wp-content\/uploads\/2025\/09\/8FLow-blog-300x200.webp 300w, https:\/\/www.op360.com\/wp-content\/uploads\/2025\/09\/8FLow-blog-768x512.webp 768w, https:\/\/www.op360.com\/wp-content\/uploads\/2025\/09\/8FLow-blog.webp 1200w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9514546 elementor-widget elementor-widget-text-editor\" data-id=\"9514546\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Ridgefield, CT (September 26,2025)<\/strong>\u00a0\u2013 OfficePartners360 (OP360), a people-first global outsourcing partner, and 8Flow, a leading AI workflow intelligence platform, are shining a spotlight on their innovative partnership at this year\u2019s\u00a0<b>Customer Contact Week (CCW) in Nashville<\/b>. Together, the two companies will share how they helped a Fortune 500 retailer achieve\u00a0<b>double-digit productivity gains in just six weeks<\/b>\u2014with zero client lift.<\/p><p>In a\u00a0<b>live case study presentation<\/b>\u00a0titled\u00a0<i>\u201cDriving Double-Digit Productivity Gains in Six Weeks with AI Workflow Intelligence,\u201d<\/i>\u00a0<b>Josh Russ, Co-Founder &amp; COO of 8Flow,<\/b>\u00a0and\u00a0<b>Michael O\u2019Neil, SVP of Strategic Accounts at OP360,<\/b>\u00a0will walk attendees through the transformation. The session will take place on\u00a0<b>Friday, October 24, from 12:00 to 12:45 p.m<\/b>. Full session details are available here:<a href=\"https:\/\/events.bizzabo.com\/710274\/agenda\/session\/1662973\">\u00a0CCW Agenda<\/a>.<\/p><p>The collaboration between OP360 and 8Flow has delivered measurable impact for global clients:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-959972e e-flex e-con-boxed e-con e-parent\" data-id=\"959972e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-558dc85 e-con-full e-flex e-con e-child\" data-id=\"558dc85\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dd87797 elementor-widget elementor-widget-counter\" data-id=\"dd87797\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"14\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-214c25c elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"214c25c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d478c9 elementor-widget elementor-widget-text-editor\" data-id=\"1d478c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>increase in chats closed<\/strong> through targeted coaching and workflow optimization<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1dd9cc9 e-con-full e-flex e-con e-child\" data-id=\"1dd9cc9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae7992b elementor-widget elementor-widget-counter\" data-id=\"ae7992b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"11\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59d136a elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"59d136a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43dddeb elementor-widget elementor-widget-text-editor\" data-id=\"43dddeb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>higher agent productivity<\/b>\u00a0powered by real-time workflow insights<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c1afc51 e-con-full e-flex e-con e-child\" data-id=\"c1afc51\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8d0ccc0 elementor-widget elementor-widget-counter\" data-id=\"8d0ccc0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"1.33\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\"><\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-585df47 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"585df47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2ceade elementor-widget elementor-widget-text-editor\" data-id=\"e2ceade\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>hours saved per agent, per week<\/b>\u00a0through automation of repetitive processes<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-290fa5e e-flex e-con-boxed e-con e-parent\" data-id=\"290fa5e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-48cf702 e-con-full e-flex e-con e-child\" data-id=\"48cf702\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-af0ba94 elementor-widget elementor-widget-text-editor\" data-id=\"af0ba94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><i>\u201cWith 8Flow, we saw exactly how our agents were working. That clarity gave us the levers we needed to coach smarter, automate faster, and close more chats \u2014 all without any changes to the process and with zero resources from our client,\u201d<\/i>\u00a0shared Sam Collier, CIO at OP360.<\/p><p>This success underscores OP360\u2019s unwavering commitment to pairing\u00a0<a href=\"https:\/\/www.op360.com\/ai-powered-agents\/\">AI-driven intelligence with human expertise<\/a>\u2014helping clients scale with speed, accuracy, and efficiency. The joint CCW presentation reflects the companies\u2019 shared belief that\u00a0<a href=\"https:\/\/www.op360.com\/ai-operations\/\">AI workflow intelligence is redefining frontline customer experience<\/a><b>.<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7611867 e-con-full e-flex e-con e-child\" data-id=\"7611867\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37bb8eb elementor-widget elementor-widget-heading\" data-id=\"37bb8eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">About OP360<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38db7eb elementor-widget elementor-widget-text-editor\" data-id=\"38db7eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>OfficePartners360 (OP360) is a fast-growing, people-first outsourcing partner providing customer experience, back-office, and specialized support to leading brands worldwide. With innovation at its core, OP360 blends human expertise with advanced technology to deliver scalable, measurable results across industries.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-94bf56f e-con-full e-flex e-con e-child\" data-id=\"94bf56f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-82c9e79 elementor-widget elementor-widget-heading\" data-id=\"82c9e79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">About 8Flow<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ecbbcf elementor-widget elementor-widget-text-editor\" data-id=\"6ecbbcf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>8Flow is an AI workflow intelligence platform designed to give enterprises visibility into how work gets done at scale. By uncovering inefficiencies and automating repetitive processes, 8Flow empowers organizations to boost productivity, streamline QA, and deliver superior customer experiences.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>OfficePartners360 (OP360), a people-first global outsourcing partner, and 8Flow, a leading AI workflow intelligence platform, are shining a spotlight on their innovative partnership at this year\u2019s Customer Contact Week (CCW) in Nashville. <\/p>\n","protected":false},"author":679,"featured_media":54317,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[67],"tags":[],"class_list":["post-54316","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-and-press"],"_links":{"self":[{"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/posts\/54316","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/users\/679"}],"replies":[{"embeddable":true,"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/comments?post=54316"}],"version-history":[{"count":5,"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/posts\/54316\/revisions"}],"predecessor-version":[{"id":54327,"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/posts\/54316\/revisions\/54327"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/media\/54317"}],"wp:attachment":[{"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/media?parent=54316"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/categories?post=54316"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/tags?post=54316"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}