{"id":51800,"date":"2025-06-23T06:02:32","date_gmt":"2025-06-23T10:02:32","guid":{"rendered":"https:\/\/www.op360.com\/?page_id=51800"},"modified":"2025-11-24T03:00:22","modified_gmt":"2025-11-24T08:00:22","slug":"speech-analytics","status":"publish","type":"page","link":"https:\/\/www.op360.com\/glossary\/speech-analytics\/","title":{"rendered":"Speech Analytics"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"51800\" class=\"elementor elementor-51800\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a5319a6 e-flex e-con-boxed e-con e-parent\" data-id=\"a5319a6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6652e7a elementor-widget__width-auto e-transform elementor-invisible elementor-widget elementor-widget-qi_addons_for_elementor_icon_with_text\" data-id=\"6652e7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:300,&quot;_transform_scale_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0.90000000000000002220446049250313080847263336181640625,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"qi_addons_for_elementor_icon_with_text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m qodef-qi-icon-with-text qodef-layout--before-content qodef--icon-pack qodef-column-responsive--never\" >\n\t\t\t<div class=\"qodef-m-icon-wrapper\">\n\t\t\t\t<a itemprop=\"url\" href=\"\/glossary\" target=\"_self\">\n\t<div class=\"qodef-m-icon-holder\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-left\"><\/i>\t<\/div>\n\t<\/a>\n\t\t<\/div>\n\t\t<div class=\"qodef-m-content\">\n\t\t\t<p class=\"qodef-m-title\">\n\t\t\t\t\t<a itemprop=\"url\" href=\"\/glossary\" target=\"_self\">\n\t\t\t\t\t<span class=\"qodef-m-title-text\">GO BACK<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6cbc106 e-flex e-con-boxed e-con e-parent\" data-id=\"6cbc106\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-eda86ec e-con-full e-flex e-con e-child\" data-id=\"eda86ec\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7c558c elementor-widget elementor-widget-heading\" data-id=\"e7c558c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Speech Analytics<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-013d9a1 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"013d9a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-sheets-root=\"1\">Speech analytics extracts insights from recorded conversations to <a href=\"https:\/\/www.op360.com\/ai-powered-agents\/accelerated-training-and-development-onboarding-services\/\">improve agent training<\/a> and service delivery. OP360 integrates this into <a class=\"in-cell-link\" href=\"https:\/\/www.op360.com\/customer-experience\/\" target=\"_blank\" rel=\"noopener\">QA and coaching workflows<\/a>.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-10e0250 e-flex e-con-boxed e-con e-parent\" data-id=\"10e0250\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9dff155 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"9dff155\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Related Terms <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-daab2ca elementor-widget__width-auto elementor-widget elementor-widget-text-editor\" data-id=\"daab2ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-sheets-root=\"1\">Voice Analytics<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06c10c8 elementor-widget__width-auto elementor-widget elementor-widget-text-editor\" data-id=\"06c10c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-sheets-root=\"1\">QA<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b74650 elementor-widget__width-auto elementor-widget elementor-widget-text-editor\" data-id=\"5b74650\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-sheets-root=\"1\">Coaching<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>GO BACK Speech Analytics Speech analytics extracts insights from recorded conversations to improve agent training and service delivery. OP360 integrates this into QA and coaching workflows. Related Terms Voice Analytics QA Coaching<\/p>\n","protected":false},"author":699,"featured_media":51614,"parent":51613,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-51800","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/pages\/51800","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/users\/699"}],"replies":[{"embeddable":true,"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/comments?post=51800"}],"version-history":[{"count":5,"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/pages\/51800\/revisions"}],"predecessor-version":[{"id":52574,"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/pages\/51800\/revisions\/52574"}],"up":[{"embeddable":true,"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/pages\/51613"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/media\/51614"}],"wp:attachment":[{"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/media?parent=51800"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/categories?post=51800"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/tags?post=51800"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}