{"id":51790,"date":"2025-06-23T06:02:11","date_gmt":"2025-06-23T10:02:11","guid":{"rendered":"https:\/\/www.op360.com\/?page_id=51790"},"modified":"2025-11-24T02:57:33","modified_gmt":"2025-11-24T07:57:33","slug":"quality-assurance","status":"publish","type":"page","link":"https:\/\/www.op360.com\/glossary\/quality-assurance\/","title":{"rendered":"Quality Assurance"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"51790\" class=\"elementor elementor-51790\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f674feb e-flex e-con-boxed e-con e-parent\" data-id=\"f674feb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cba65cf elementor-widget__width-auto e-transform elementor-invisible elementor-widget elementor-widget-qi_addons_for_elementor_icon_with_text\" data-id=\"cba65cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:300,&quot;_transform_scale_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0.90000000000000002220446049250313080847263336181640625,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"qi_addons_for_elementor_icon_with_text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m qodef-qi-icon-with-text qodef-layout--before-content qodef--icon-pack qodef-column-responsive--never\" >\n\t\t\t<div class=\"qodef-m-icon-wrapper\">\n\t\t\t\t<a itemprop=\"url\" href=\"\/glossary\" target=\"_self\">\n\t<div class=\"qodef-m-icon-holder\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-left\"><\/i>\t<\/div>\n\t<\/a>\n\t\t<\/div>\n\t\t<div class=\"qodef-m-content\">\n\t\t\t<p class=\"qodef-m-title\">\n\t\t\t\t\t<a itemprop=\"url\" href=\"\/glossary\" target=\"_self\">\n\t\t\t\t\t<span class=\"qodef-m-title-text\">GO BACK<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6cbc106 e-flex e-con-boxed e-con e-parent\" data-id=\"6cbc106\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-eda86ec e-con-full e-flex e-con e-child\" data-id=\"eda86ec\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7c558c elementor-widget elementor-widget-heading\" data-id=\"e7c558c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Quality Assurance (QA)<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-013d9a1 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"013d9a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-sheets-root=\"1\"><a href=\"https:\/\/www.op360.com\/ai-powered-agents\/automated-analytics-and-qa-services\/\">QA ensures agents meet service standards<\/a> and deliver high-quality interactions. OP360 applies QA scoring, coaching, and calibration across accounts. <a class=\"in-cell-link\" href=\"https:\/\/www.op360.com\/customer-experience\/\" target=\"_blank\" rel=\"noopener\">Explore our CX model<\/a>.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-10e0250 e-flex e-con-boxed e-con e-parent\" data-id=\"10e0250\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9dff155 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"9dff155\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Related Terms <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-daab2ca elementor-widget__width-auto elementor-widget elementor-widget-text-editor\" data-id=\"daab2ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-sheets-root=\"1\">FCR<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06c10c8 elementor-widget__width-auto elementor-widget elementor-widget-text-editor\" data-id=\"06c10c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-sheets-root=\"1\"> CSAT<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b74650 elementor-widget__width-auto elementor-widget elementor-widget-text-editor\" data-id=\"5b74650\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-sheets-root=\"1\">Coaching<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>GO BACK Quality Assurance (QA) QA ensures agents meet service standards and deliver high-quality interactions. OP360 applies QA scoring, coaching, and calibration across accounts. Explore our CX model. Related Terms FCR CSAT Coaching<\/p>\n","protected":false},"author":699,"featured_media":51614,"parent":51613,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-51790","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/pages\/51790","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/users\/699"}],"replies":[{"embeddable":true,"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/comments?post=51790"}],"version-history":[{"count":5,"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/pages\/51790\/revisions"}],"predecessor-version":[{"id":52580,"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/pages\/51790\/revisions\/52580"}],"up":[{"embeddable":true,"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/pages\/51613"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/media\/51614"}],"wp:attachment":[{"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/media?parent=51790"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/categories?post=51790"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/tags?post=51790"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}