{"id":51774,"date":"2025-06-23T06:00:01","date_gmt":"2025-06-23T10:00:01","guid":{"rendered":"https:\/\/www.op360.com\/?page_id=51774"},"modified":"2025-11-24T02:46:57","modified_gmt":"2025-11-24T07:46:57","slug":"net-promoter-score","status":"publish","type":"page","link":"https:\/\/www.op360.com\/glossary\/net-promoter-score\/","title":{"rendered":"Net Promoter Score"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"51774\" class=\"elementor elementor-51774\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76bff38 e-flex e-con-boxed e-con e-parent\" data-id=\"76bff38\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d1eb4e elementor-widget__width-auto e-transform elementor-invisible elementor-widget elementor-widget-qi_addons_for_elementor_icon_with_text\" data-id=\"9d1eb4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:300,&quot;_transform_scale_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0.90000000000000002220446049250313080847263336181640625,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"qi_addons_for_elementor_icon_with_text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m qodef-qi-icon-with-text qodef-layout--before-content qodef--icon-pack qodef-column-responsive--never\" >\n\t\t\t<div class=\"qodef-m-icon-wrapper\">\n\t\t\t\t<a itemprop=\"url\" href=\"\/glossary\" target=\"_self\">\n\t<div class=\"qodef-m-icon-holder\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-left\"><\/i>\t<\/div>\n\t<\/a>\n\t\t<\/div>\n\t\t<div class=\"qodef-m-content\">\n\t\t\t<p class=\"qodef-m-title\">\n\t\t\t\t\t<a itemprop=\"url\" href=\"\/glossary\" target=\"_self\">\n\t\t\t\t\t<span class=\"qodef-m-title-text\">GO BACK<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6cbc106 e-flex e-con-boxed e-con e-parent\" data-id=\"6cbc106\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-eda86ec e-con-full e-flex e-con e-child\" data-id=\"eda86ec\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7c558c elementor-widget elementor-widget-heading\" data-id=\"e7c558c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Net Promoter Score (NPS)<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-013d9a1 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"013d9a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-sheets-root=\"1\">NPS gauges customer loyalty by asking how likely they are to recommend your business. OP360 <a href=\"https:\/\/www.op360.com\/customer-experience\/surveys\/\">tracks NPS alongside CSAT and FCR<\/a> to evaluate overall <a class=\"in-cell-link\" href=\"https:\/\/www.op360.com\/customer-experience\/\" target=\"_blank\" rel=\"noopener\">CX effectiveness<\/a>.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-10e0250 e-flex e-con-boxed e-con e-parent\" data-id=\"10e0250\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9dff155 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"9dff155\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Related Terms <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-daab2ca elementor-widget__width-auto elementor-widget elementor-widget-text-editor\" data-id=\"daab2ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-sheets-root=\"1\">CSAT<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06c10c8 elementor-widget__width-auto elementor-widget elementor-widget-text-editor\" data-id=\"06c10c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-sheets-root=\"1\">FCR<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b74650 elementor-widget__width-auto elementor-widget elementor-widget-text-editor\" data-id=\"5b74650\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-sheets-root=\"1\">Loyalty<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>GO BACK Net Promoter Score (NPS) NPS gauges customer loyalty by asking how likely they are to recommend your business. OP360 tracks NPS alongside CSAT and FCR to evaluate overall CX effectiveness. Related Terms CSAT FCR Loyalty<\/p>\n","protected":false},"author":699,"featured_media":51614,"parent":51613,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-51774","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/pages\/51774","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/users\/699"}],"replies":[{"embeddable":true,"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/comments?post=51774"}],"version-history":[{"count":5,"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/pages\/51774\/revisions"}],"predecessor-version":[{"id":52592,"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/pages\/51774\/revisions\/52592"}],"up":[{"embeddable":true,"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/pages\/51613"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/media\/51614"}],"wp:attachment":[{"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/media?parent=51774"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/categories?post=51774"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/tags?post=51774"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}