{"id":51696,"date":"2025-06-23T05:49:49","date_gmt":"2025-06-23T09:49:49","guid":{"rendered":"https:\/\/www.op360.com\/?page_id=51696"},"modified":"2025-11-24T02:22:49","modified_gmt":"2025-11-24T07:22:49","slug":"call-quality-monitoring","status":"publish","type":"page","link":"https:\/\/www.op360.com\/glossary\/call-quality-monitoring\/","title":{"rendered":"Call Quality Monitoring"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"51696\" class=\"elementor elementor-51696\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bc19938 e-flex e-con-boxed e-con e-parent\" data-id=\"bc19938\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19aafe4 elementor-widget__width-auto e-transform elementor-invisible elementor-widget elementor-widget-qi_addons_for_elementor_icon_with_text\" data-id=\"19aafe4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:300,&quot;_transform_scale_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0.90000000000000002220446049250313080847263336181640625,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"qi_addons_for_elementor_icon_with_text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m qodef-qi-icon-with-text qodef-layout--before-content qodef--icon-pack qodef-column-responsive--never\" >\n\t\t\t<div class=\"qodef-m-icon-wrapper\">\n\t\t\t\t<a itemprop=\"url\" href=\"\/glossary\" target=\"_self\">\n\t<div class=\"qodef-m-icon-holder\">\n\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-left\"><\/i>\t<\/div>\n\t<\/a>\n\t\t<\/div>\n\t\t<div class=\"qodef-m-content\">\n\t\t\t<p class=\"qodef-m-title\">\n\t\t\t\t\t<a itemprop=\"url\" href=\"\/glossary\" target=\"_self\">\n\t\t\t\t\t<span class=\"qodef-m-title-text\">GO BACK<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6cbc106 e-flex e-con-boxed e-con e-parent\" data-id=\"6cbc106\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-eda86ec e-con-full e-flex e-con e-child\" data-id=\"eda86ec\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7c558c elementor-widget elementor-widget-heading\" data-id=\"e7c558c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Call Quality Monitoring<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-013d9a1 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"013d9a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-sheets-root=\"1\">Call quality monitoring helps maintain service consistency through random audits and scorecards. OP360\u2019s QA process ensures agents follow scripts, tone, and compliance guidelines. <a class=\"in-cell-link\" href=\"https:\/\/www.op360.com\/customer-experience\/\" target=\"_blank\" rel=\"noopener\">See our CX tools<\/a>.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-10e0250 e-flex e-con-boxed e-con e-parent\" data-id=\"10e0250\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9dff155 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"9dff155\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Related Terms <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-daab2ca elementor-widget__width-auto elementor-widget elementor-widget-text-editor\" data-id=\"daab2ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-sheets-root=\"1\">QA<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06c10c8 elementor-widget__width-auto elementor-widget elementor-widget-text-editor\" data-id=\"06c10c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-sheets-root=\"1\">Coaching<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b74650 elementor-widget__width-auto elementor-widget elementor-widget-text-editor\" data-id=\"5b74650\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-sheets-root=\"1\">Escalation<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>GO BACK Call Quality Monitoring Call quality monitoring helps maintain service consistency through random audits and scorecards. OP360\u2019s QA process ensures agents follow scripts, tone, and compliance guidelines. See our CX tools. Related Terms QA Coaching Escalation<\/p>\n","protected":false},"author":699,"featured_media":51614,"parent":51613,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-51696","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/pages\/51696","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/users\/699"}],"replies":[{"embeddable":true,"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/comments?post=51696"}],"version-history":[{"count":5,"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/pages\/51696\/revisions"}],"predecessor-version":[{"id":52337,"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/pages\/51696\/revisions\/52337"}],"up":[{"embeddable":true,"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/pages\/51613"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/media\/51614"}],"wp:attachment":[{"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/media?parent=51696"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/categories?post=51696"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.op360.com\/wp-json\/wp\/v2\/tags?post=51696"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}