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Ridgefield, Connecticut (December 17,2025) — In 2025, OP360 demonstrated its commitment to community impact through OP360 Cares, focusing on disaster recovery in the Philippines and education support in both the Philippines and Colombia, showcasing tangible achievements that reinforce its social responsibility.

Following the recent earthquake in Cebu, OP360 Cares mobilized quickly to support affected employees, families, and local communities. Through a collective effort involving OP360 team members from the United States, the Philippines, and Colombia, along with a $10,000 company match, OP360 raised a total of $36,738 for earthquake relief. This demonstrates OP360’s dedication to community support and reassures stakeholders of its responsiveness.

Beyond emergency response, OP360 continued its long-term commitment to education as a key part of sustainable impact, donating $21,500 to school initiatives in the Philippines and $15,000 to schools in Colombia to enhance learning environments and access to resources for underserved communities.

“At OP360, our ESG efforts are deeply rooted in how we value our people,” said Ben Roberts, President and COO of OP360. “When our employees’ communities thrive, our people thrive—and that belief drives how we respond in times of need and how we invest for the future.”

OP360’s ESG strategy is centered on employee well-being, community resilience, and shared responsibility. By uniting disaster relief and education initiatives under OP360 Cares, the company continues to live its promise of A Better Way—combining business excellence with meaningful social impact across its global footprint.

As OP360 moves into the new year, it remains dedicated to expanding its ESG initiatives, strengthening community partnerships, and empowering employees to contribute actively to positive change, fostering continued support and engagement from stakeholders.

Learn more about OP360 Cares and OP360’s ESG initiatives.

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Barranquilla, Colombia (December 2, 2025) — OP360 is proud to continue strengthening its commitment to community development through #OP360Cares, this time supporting two local schools in the south of Barranquilla: Colegio Miguel Ángel Builes and Colegio Alberto Assa.

During a recent visit, the OP360 team delivered a donation focused on enhancing the schools’ educational infrastructure—reinforcing our belief that safe, inspiring learning environments are essential to student success.

Improving Spaces That Shape Futures

The contribution will support several key upgrades across the two schools, including:

• Renovation of the main entrance gate
• Improvements to the science laboratory
• Repairs and enhancements to the dining hall
• Installation and maintenance of air conditioning units
• Additional facility improvements that promote a safer, more comfortable environment for students and staff

The improvements aim to create learning spaces that help children thrive academically, socially, and emotionally—making community members feel proud and connected to our shared mission to uplift neighborhoods through meaningful, sustainable action.

A Warm and Joyful Welcome from Students

The visit was filled with heartfelt and memorable moments. Students from both schools prepared cultural presentations, including traditional dances and artistic performances, to express their gratitude. OP360 team members joined the festivities, dancing with children and strengthening our community bonds.

“The donation day was a truly magical moment, where we had the opportunity to dance, connect, and share with the students, and even learn from them. It was an experience that reminded us of the power of community and the impact we can create together,” said Oscar Gil, Colombia Country Manager of OP360.

A Lasting Commitment to Community Efforts.

OP360 remains deeply committed to continuing its work through #OP360Cares, supporting initiatives that create long-term, positive change for children, families, and communities across the region. This effort reflects who we are—an organization driven by purpose, compassion, and our mission to build A Better Way for all.

Learn more about our Social Responsibility Programs.

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Barranquilla, Colombia — OP360 is pleased to announce that our Colombian team has been honored with the prestigious Social Impact in Education Award. This recognition not only celebrates our unwavering commitment to education through our Corporate Social Responsibility (CSR) program, #OP360Cares, but also enhances our reputation as a socially responsible organization.

Presented at a ceremony recognizing organizations that champion educational advancement, this award reinforces OP360’s deep-rooted belief that learning creates opportunities—and that these opportunities transform lives.

More about the event: https://americana.edu.co/

A Recognition of Purpose and Impact

This award highlights the work our Colombia team has poured into uplifting communities through education-focused initiatives. Guided by our people-first values and purpose-driven culture, OP360 continues to invest in programs that make a meaningful difference in the lives of our employees and their families.

Scholarships That Create Real Opportunities

As part of this recognition, OP360 received:

• Five postgraduate scholarships, and
• Five undergraduate scholarships

These scholarships, a testament to our commitment to personal growth, will directly benefit OP360 employees and their family members—helping them pursue higher education and broaden their future career pathways. It’s a tangible step in our mission to empower individuals through learning and reinforce our belief that education is the foundation for long-term progress.

Living Our Values Beyond the Workplace

This milestone is more than an achievement—it’s a reflection of the collective heart of our OP360 community. From #OP360Cares initiatives to our ongoing investment in talent development, we remain committed to creating A Better Way for our people, partners, and communities.

We’re honored by this recognition and inspired to continue expanding our positive impact in Colombia and beyond.

Learn More About Our Commitment to Social Impact

Discover OP360’s comprehensive ESG commitments and community initiatives.

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Ridgefield, Connecticut (October 30, 2025) — OP360 proudly celebrated Customer Service Week 2025 from October 6 to 10, bringing together thousands of its team members across global sites to honor the spirit of service and the people who deliver exceptional experiences every day.

The week-long celebration, themed “We Make Magic Happen,” was a vibrant display of our unwavering commitment to a people-first culture. This culture, rooted in creativity and collaboration, was evident in every event, from athletic challenges to mental wellness talks. It’s a testament to our belief that it’s the individuals who make every customer interaction extraordinary.

“Customer Service Week is our way of recognizing the heart of OP360—our people,” said Ben Roberts, COO and President of OP360. “Their dedication, empathy, and resilience transform every conversation into an opportunity to deliver a better experience. This celebration reminds us that great service isn’t just what we do—it’s who we are.”

Philippine Highlights: Fun, Wellness, and Gratitude

Each day at our Philippine sites was a unique celebration of teamwork and well-being, with a different theme:

• Athletic Monday: Employees kicked off the week in sporty attire, promoting energy and camaraderie.
• Sweet Treat Tuesday: Onsite teams were treated to taho, a sweet local favorite, to start the day with smiles.
• Wellness Wednesday: Mental health sessions focusing on positive psychology and stress management empowered employees to prioritize self-care.
• Team Trivia Thursday: Site-wide trivia games tested knowledge and teamwork, with prizes for top performers.
• Mission Possible Friday: The week closed with a gesture of appreciation, as donuts were served to service and security personnel who keep OP360’s operations running smoothly.

Colombia Highlights: A Magical Twist

In OP360 Colombia, each day was themed after a spellbinding adventure inspired by the world of Harry Potter:

• Discover Your House, Discover the Magic: Employees joined “houses,” participated in games, and earned points in the Epic Duel of Houses.
• Recharge Your Magic: A day dedicated to wellness, featuring yoga, massages, and sound healing sessions.
• Unlock the Unknown: Tarot-inspired looks, “Mystery Box” challenges, and creative amulet-making fostered curiosity and fun.
• Fun Is Our Spell: Employees enjoyed “Poison Mocktails” and a voice care station promoting vocal wellness.
• Celebrate the Magic Together: The celebration culminated in awarding top-performing houses, a photo booth experience, and treats for all.

Throughout all our sites, the week was a testament to our core value—A Better Way. It was a week filled with joy, connection, and appreciation for the people who bring our client partnerships to life every day. This core value inspires us to always seek better ways of doing things, fostering innovation and growth.

About OP360

OfficePartners360 (OP360) is a people-first outsourcing solutions provider that helps the world’s fastest-growing companies scale seamlessly. With deep industry expertise, AI-enabled tools, and a culture built on care, OP360 delivers A Better Way to grow—empowering teams to perform, innovate, and thrive.

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Ridgefield, CT (September 26,2025) – OfficePartners360 (OP360), a people-first global outsourcing partner, and 8Flow, a leading AI workflow intelligence platform, are shining a spotlight on their innovative partnership at this year’s Customer Contact Week (CCW) in Nashville. Together, the two companies will share how they helped a Fortune 500 retailer achieve double-digit productivity gains in just six weeks—with zero client lift.

In a live case study presentation titled “Driving Double-Digit Productivity Gains in Six Weeks with AI Workflow Intelligence,” Josh Russ, Co-Founder & COO of 8Flow, and Michael O’Neil, SVP of Strategic Accounts at OP360, will walk attendees through the transformation. The session will take place on Friday, October 24, from 12:00 to 12:45 p.m. Full session details are available here: CCW Agenda.

The collaboration between OP360 and 8Flow has delivered measurable impact for global clients:

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increase in chats closed through targeted coaching and workflow optimization

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higher agent productivity powered by real-time workflow insights

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hours saved per agent, per week through automation of repetitive processes

“With 8Flow, we saw exactly how our agents were working. That clarity gave us the levers we needed to coach smarter, automate faster, and close more chats — all without any changes to the process and with zero resources from our client,” shared Sam Collier, CIO at OP360.

This success underscores OP360’s unwavering commitment to pairing AI-driven intelligence with human expertise—helping clients scale with speed, accuracy, and efficiency. The joint CCW presentation reflects the companies’ shared belief that AI workflow intelligence is redefining frontline customer experience.

About OP360

OfficePartners360 (OP360) is a fast-growing, people-first outsourcing partner providing customer experience, back-office, and specialized support to leading brands worldwide. With innovation at its core, OP360 blends human expertise with advanced technology to deliver scalable, measurable results across industries.

About 8Flow

8Flow is an AI workflow intelligence platform designed to give enterprises visibility into how work gets done at scale. By uncovering inefficiencies and automating repetitive processes, 8Flow empowers organizations to boost productivity, streamline QA, and deliver superior customer experiences.

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OP360 Named Finalist at 2025 HR Excellence Awards Philippines for Excellence in Employee Volunteerism

Empowering communities through people-first volunteerism earns OP360 national recognition.

Ridgefield, CT (July 28, 2025) — OP360 is proud to announce its selection as a finalist for Excellence in Employee Volunteerism at the 2025 HR Excellence Awards in the Philippines. This recognition is a testament to OP360’s unwavering commitment to empowering its 5,000+ global team members to lead meaningful change in the communities they call home, inspiring others to follow suit.

As part of this honor, OP360 will join other distinguished finalists at the HR Excellence Awards Gala Dinner on August 7, hosted at the Grand Ballroom of the Grand Hyatt Manila, where winners will be officially announced.

This marks OP360’s fourth recognition at the HR Excellence Awards, joining past honors including:

• Bronze – Excellence in Recovery and Rebound Strategy (2023)
• Excellence in Workplace Culture (2022)
• Excellence in COVID-19 Response (2022)

“At OP360, volunteerism isn’t an add-on; it’s built into the fabric of how we operate,” said co-founder and President Ben Roberts. “Through our OP360 Cares platform, we empower our people to lead with purpose, contributing over 10,000 volunteer hours in 2023 alone, from medical missions and environmental clean-ups to scholarships and disaster response.”

OP360 Cares: People-Powered Impact

What sets OP360 apart is its hands-on, employee-led model, which transforms philanthropy into action. All team members receive a paid day annually to support causes they care about, resulting in thousands of hours dedicated to community upliftment.

Key impact highlights from 2024 include:

• 150+ students supported through full-year scholarships, mentorships, and career workshops
• 500 trees planted across Cebu and Davao by employee volunteers
• 27 medical outreach missions reaching 3,200+ individuals in underserved areas
• Rapid disaster response for 1,000+ families after major storms

From education and sustainability to healthcare and disaster resilience, OP360’s programs are hyperlocal, employee-driven, and designed for long-term impact.

Together, We Make a Difference

Being named a finalist for Excellence in Employee Volunteerism is not just a recognition of OP360’s achievements; it’s a celebration of the heart and humanity of every employee who chooses to serve.

Read more about our CSR journey in our 2024 Corporate Social Responsibility Report, available at [link].

Watch the full video on how we’re driving change through OP360 Cares:

To view the complete list of 2025 finalists and show your support for the industry’s CSR efforts, visit the HR Excellence Awards website.

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Ridgefield, CT (June 25, 2025) — At OP360, Pride isn’t just a party; it’s a powerful reminder of the ongoing fight for equality, acceptance, and visibility. In 2025, we stood tall and proud, not only in celebration but in solidarity with LGBTQ+ communities across the globe. Under the banner “Pride is Protest”, our teams across the Philippines and Colombia came together throughout June to honor love, authenticity, and community with bold presence, joyful spirit, and unwavering support.

From floats in Cebu, to marches in Davao and Cagayan de Oro, to community solidarity in Colombia, OP360 showed up to say: You belong here.

A Month of Pride in Action

OP360’s Pride celebrations were held across our regional hubs on the following dates:

• Cebu – Mandaue Pride March, June 14, 2025
• Davao – Local Pride Celebration, June 21, 2025
• Cagayan de Oro – Northern Mindanao Pride March, June 28, 2025
• Colombia – Site-wide Pride activation throughout the month

Each site expressed Pride in its vibrant way with floats, community banners, colorful attire, inclusive giveaways, and above all, our people leading with heart. More than visibility, our participation was about allyship, community care, and creating space for everyone to be seen and heard.

Why We Show Up

Pride Month allows us to affirm what we believe year-round: when people feel safe to be themselves, they thrive, and so do the teams and businesses they help build. At OP360, we take a people-first approach to inclusion, not because it’s trendy or expected, but because it’s the right thing to do.

We celebrate Pride to:

• Champion authenticity and human dignity
• Strengthen inclusive workplaces where everyone can bring their whole selves
• Stand in solidarity with LGBTQ+ colleagues, families, and communities
• Reflect our shared values of Service, Integrity, and Empowerment

Our Ongoing Commitment

Participation in Pride is just one expression of our broader commitment to equity, inclusion, and belonging. Through OP360 Cares, we’ve launched site-wide inclusion training, supported grassroots LGBTQ+ organizations, and celebrated employee-led initiatives like SOGIE 101 workshops and our annual Diversity Ball.

Our vision of inclusion extends beyond celebrations; it’s about creating lasting cultural, social, and business impact.

“Pride reminds us that inclusion isn’t a moment, it’s a movement. At OP360, we continue to build spaces where everyone can thrive, be respected, and belong.”

To learn more about how we’re driving inclusive, people-powered change year-round, explore our Environmental, Social, and Governance (ESG) initiatives.

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Cebu, Philippines (June 24, 2025) — With classrooms set to welcome students for a new school year, OP360 joined thousands of volunteers across the country in Brigada Eskwela 2025, taking action to clean, repair, and refresh local schools in Cebu.

Launched by the Philippine Department of Education, Brigada Eskwela, or the National Schools Maintenance Week, is an annual initiative that mobilizes communities to help prepare public schools before classes begin. It’s a uniquely Filipino tradition rooted in bayanihan, the spirit of communal unity, where teachers, parents, students, and local volunteers work together to create better learning environments.

This year, OP360 brought that spirit to life at Inayawan Night High School on June 11 and Estaca Integrated School on June 13, led by volunteers from our Communications & Marketing and People & Culture (Organizational Effectiveness and Development) teams.

Our Contributions

Across both sites, OP360 team members contributed to:

• Deep cleaning classrooms and school grounds
• Painting school office buildings and rooftops
• Revitalizing the nursery and garden areas
• Enhancing spaces to create a welcoming start for students and staff

This initiative is part of OP360 Cares, our broader commitment to education and community development. Since 2021, OP360 has invested over USD 118,000 in educational support through our Adopt-a-School Program, benefiting nine schools across the Philippines and Colombia with facility upgrades, solar installations, and more.

Why This Matters

At OP360, real impact starts with showing up. Programs like Brigada Eskwela align closely with our People First philosophy, empowering our teams to give back and make a difference in the communities where we live and work. Whether it’s with paintbrushes or volunteer hours, we’re committed to shaping stronger futures for the next generation.

“This is community work in its purest form, hands-on, heart-led, and driven by a belief that every child deserves a clean, safe, and inspiring place to learn.”

To explore more of OP360’s education, volunteerism, and social impact efforts, visit our Environmental, Social, and Governance (ESG) page or dive into our latest CSR Report.

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April 30, 2025

OP360 Named Finalist for CCWomen's Best Workplace for Gender Equity Award

RIDGEFIELD, CT – April 30, 2025 – OfficePartners360 (OP360), a global leader in business process outsourcing, has been named a finalist for the prestigious CCWomen’s Best Workplace for Gender Equity Award, recognizing the company’s outstanding commitment to empowering women professionals and advancing gender equity in the workplace.

The award spotlights organizations that make significant, tangible, and ongoing contributions to promote gender equity and foster strong belonging in the workplace. OP360 was selected as a finalist for its exceptional achievement across CCWomen’s four core principles: Build a Stage, Crystal Clear, Skin in the Game, and Ready for Change.

“Being recognized as a finalist for this award validates our ongoing commitment to creating an inclusive workplace where women can thrive,” said OP360 CEO Tim Boylan. “Gender equity isn’t just a corporate initiative at OP360—it’s fundamental to our culture and reflected in our leadership structure, where 50 percent of our global leadership roles are held by women.”

As a people-first, culture-driven organization, OP360 has created a model for gender equity in the customer contact industry. The company’s robust mentorship programs, transparent communication practices, and comprehensive leadership development initiatives have established clear pathways for women to advance to senior positions. Key departments, including Finance, HR, Operations, Marketing and Communications, and Legal and Compliance are all led by women executives. (Watch our 2025 International Women’s Month video, featuring leaders from across our global teams!)

“At OP360, we believe in not just talking about gender equity but demonstrating it through action,” said Erna Rubillos, SVP of Global Human Resources. “We’ve intentionally built systems that identify high-potential women within our organization and provide them with the mentorship, coaching, and career progression opportunities they need to rise through the ranks.”

OP360’s Women in Leadership initiative provides structured career development paths for high-potential female employees, pairing them with mentors who guide them toward leadership roles. Many senior leaders began their careers in entry-level positions and have advanced through the organization with the support of mentorship, skills training, and leadership workshops.

The company also cultivates an inclusive environment through its Women’s Network, which hosts monthly events bringing together employees to discuss challenges, share experiences, and build meaningful connections. To support working mothers, OP360 has introduced flexible work arrangements, parental leave policies, and childcare support programs.

OP360’s commitment to inclusivity has been previously recognized, with the company recently being named a finalist in the 2024 Bahaghari Awards. Their MARIPOSA business resource group was recognized as a finalist for Pride Network of the Year, while Atty. Tess Tan, Head of Legal and Compliance, was honored as a finalist for Executive Ally of the Year.

Customer Contact Week (CCW) is the world’s largest customer contact event series, bringing together customer experience, contact center, and customer service leaders from across the globe. CCWomen is an integral initiative within the CCW community dedicated to transforming the customer contact industry by empowering and elevating women professionals.

Finalists for the CCWomen’s Best Workplace for Gender Equity Award will be honored at the upcoming CCW Awards Gala, which will be held June 10 at Caesars Forum in Las Vegas.

For more information about OP360 and its commitment to diversity, equity, and inclusion, visit www.op360.com.

About OP360

Founded in 2006, OP360 is a people-first, culture-driven organization that provides exceptional business process outsourcing solutions across multiple global locations. With a commitment to diversity, equity, and inclusion, OP360 fosters a workplace where all employees have opportunities to grow and thrive. The company offers comprehensive career development programs, mentorship initiatives, and leadership opportunities that empower professionals at every level. 

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